Precool verification
Captured before loading, on the load record, timestamped. The question "was the trailer at temperature when we loaded" should have an answer you can produce in ten seconds.
Reefer & cold chain
A rejected claim is a data problem
Temperature-controlled freight lives or dies on evidence. When the reefer download sits in a separate system from the load, proving what happened turns into an afternoon of correlating timestamps by hand — usually after the claim has already landed.
01 · The evidence chain
Temperature belongs on the load
Not in a separate portal, not in a download someone remembers to pull. On the record you'll be defending.
In-transit capture
Temperature readings tied to the load and the leg, so the timeline reconstructs itself. No correlating a reefer download against a dispatch log after the fact.
Exceptions while they matter
A deviation surfaced as a decision item during the run is a phone call to the driver. The same deviation found a week later is a claim. Vektra's event bus exists to make it the former.
02 · Equipment
The reefer unit is an asset with its own service life
Most TMS platforms model a trailer as a number. A reefer has hours, service intervals and a failure mode that costs you an entire load.
- Reefer units tracked as equipment records with their own service intervals
- Maintenance holds pull the unit out of the dispatch pool immediately
- Loads already booked on a held unit are flagged for reassignment
- Reminders land before a unit is due, not after it failed on a load
Straight talk
Direct integrations to reefer telematics providers are on the roadmap rather than shipping today. Right now temperature data comes in through the API or gets captured against the load, which works but is more manual than it will be.
If live reefer telemetry from a specific provider is a hard requirement for you on day one, say so on the call and we'll give you a real timeline instead of a maybe. Regulatory reporting formats vary by customer and jurisdiction too — bring yours and we'll check them against what Vektra produces.
Bring a claim you had to fight
We'll walk through what Vektra would have had on file and how fast you'd have found it.